Gift Box
Gift Box

Shipping Policy

1. Shipping Destinations and Warehouses

8849 Official website only ship to these countries:

  • United States, Canada, United Kingdom, and Australia: Shipped from local warehouses.

  • EU countries, Switzerland, and Norway: Generally shipped from Germany, with certain models shipped from our warehouse in Spain.

  • Japan, Singapore, and other countries and regions: Shipped from warehouses in mainland China or Hong Kong.

Shipping exclusions: We currently do not ship to the Canary Islands or Balearic Islands of Spain, the Madeira or Azores Islands of Portugal, or the Northern Mariana Islands of the United States.

2. Order Processing and Delivery Times

Processing time: Phones, tablets, and projectors are usually shipped within 24 hours after payment. Processing may take longer during holidays. Accessories may require additional processing time. Please refer to the estimated shipping time on each accessory's product page.

Estimated delivery time after dispatch:

  • United States, Canada, United Kingdom, Germany, Spain, and Australia: Usually 2–5 days.

  • Other countries: Usually 5–8 days.

  • Orders shipped from China or Hong Kong due to special circumstances: Usually 6–9 days.

All delivery times are estimates. Actual delivery may be affected by local logistics, customs clearance, weather, holidays, and other factors.

Pre-order products: Please refer to the estimated shipping date stated on the product page.

3. Shipping, Customs Duties & VAT

Shipping Fees: Free worldwide shipping on all products, including accessories.

No Import Duties:

  • EU Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

  • Countries with Local Warehouses: USA, Canada, United Kingdom, Australia, and Spain.

Import Duties & Taxes: Orders shipped to some countries may incur import duties or taxes, depending on local customs regulations. Any applicable charges are the buyer's responsibility.

VAT: All product prices exclude VAT.

4. Order Cancellation

Please email support@8849tech.com to request cancellation. If you cannot access your email, leave a message via live chat with your order email or order number followed by “Cancel Order.” 

Shipped orders cannot be intercepted. If you have just received your tracking number, you can still try contacting us to cancel. If cancellation is not possible, please be sure to refuse delivery when the courier is about to deliver your package.

Multiple-Item Orders: Orders may ship separately. Accessories are generally shipped from China.

5. Tracking Your Order

Once your order ships, you’ll receive a tracking number. Track your shipment on the carrier’s website or here.

Tracking updates for phones, tablets, projectors usually appear within 1–2 days after shipment. Accessories may take 3–4 days.

If tracking is still unavailable one week after shipment, contact support@8849tech.com.

6. Delivery and Shipping Issues

Delivery Inspection: Please check the outer packaging upon delivery. If it is severely damaged, take photos as evidence. If any items are missing, record a video and refuse the package. We recommend opening the package in the courier’s presence and checking the quantity and condition of the items.

Lost Packages: If no one will be home to receive the package, we recommend purchasing shipping protection at checkout. Phones and tablets are high-value items. Our warehouse weighs every order and records a video before shipment. We may also require a signature upon delivery, and the courier may take photos as proof of delivery. Please monitor the delivery schedule and collect your package promptly to avoid loss.

Failed Delivery or Returned Packages: Please respond promptly to delivery notifications or collection requests from the carrier. If a package is returned because the recipient fails to accept delivery or collect it in time, or due to repeated abusive orders, any refund may be subject to deductions for applicable shipping and order processing fees.

Tracking Delays or Shipping Issues: If tracking information remains unchanged for an extended period or updates stop unexpectedly, please email support@8849tech.com

7. Customs Clearance

If the tracking status shows a customs issue, such as “Customs Delay,” “Held,” or “Customs Event,” the buyer must promptly contact the local customs office or carrier and provide any required documents, such as proof of payment and the tracking number.

Please complete customs clearance promptly to avoid delays, returns, or destruction of the package by customs. 

8. Contact Us

Please contact us via live chat on 8849 official website or email support@8849tech.com.

8849 reserves the right to update this policy to the extent permitted by applicable law.

Last Updated: October 20, 2026