• Processing time: 1-3 days
• Shipping time: 7-20 days

Express Delivery

• Free shipping for orders over $199
• A shipping fee of $9.9 will be charged for orders under $199

You can return your product for any reason within 30 days from the date of purchase:

• The product must be returned with all accessories.
• The item must be in its original packaging.
• The item must be free from any signs of use.
• If the product has no issues and the customer wants to return it for personal reasons, the customer is responsible for the return shipping costs.

• If the cancellation request is made before shipping（1-3 days）, and it is within the allowed cancellation period on the website, the order can be canceled.

Yes, if it hasn't been shipped. No, if it has been shipped. Please confirm the shipping address is correct after placing the order.

• For returns due to buyers' personal reasons, returns are allowed within 30 days of purchase, with buyers bearing the return shipping cost.
• If the wrong model is sent or the product arrives damaged, video or pictures should be taken on the day of arrival to us. We will cover the return shipping cost.
• For damaged products needing return after 30 days, 8849 will repair or replace them, while buyers bear the return shipping cost.

We make a variety of cell phones, including smartphones and basic phones. Our smartphones range from mid-range to high-end models with advanced features such as multiple cameras, high-resolution displays, and fast processors. Our basic phones are simple and reliable, with essential features such as calling and texting.

Our smartphones run on the Android operating system.

Yes, we offer a limited warranty on all of our cell phones. This warranty covers defects in materials and workmanship for a specified period of time. We also offer extended warranties and insurance plans for additional coverage.

Some of our cell phones are unlocked and can be used with any compatible carrier. However, some models may be locked to a specific carrier, so be sure to check before purchasing.

Yes, our cell phones come with a SIM card pre-installed.

Our cell phones come with a charging cable and wall adapter. Additional accessories such as headphones or cases may be sold separately.

You can transfer data from your old phone to your new phone using a variety of methods, including cloud storage, a USB cable, or a transfer app. Consult your user manual or contact customer support for more information.

If you experience issues with your cell phone, consult your user manual or contact customer support. We also have online resources, such as FAQs and support forums, that may help you troubleshoot the issue.