Return & Refund Policy

At 8849, we strive to provide the best products and customer service. If you are not completely satisfied with your purchase, we’re here to help.

30-Day Return Guarantee
You can return your product for any reason within 30 days from the date of purchase:

The product must be returned with all accessories.
The item must be in its original packaging.
The item must be free from any signs of use.

Return and Refund Policy
1. Customer-Initiated Returns (No Product Issues)

If the product has no issues and the customer wants to return it for personal reasons, the customer is responsible for the return shipping costs.

2. Manufacturer-Initiated Returns (Product Issues)

If the product has issues, the customer must return it to the designated warehouse within 30 days. The manufacturer will cover the return shipping costs.

3. Returns After 30 Days (Under Warranty)

If the product is damaged (not caused by human actions) after 30 days but within the warranty period, the customer must cover the cost of shipping the product back to the manufacturer. The manufacturer will cover the cost of shipping the repaired or replacement product back to the customer.

Return Process
1. How to Initiate a Return

To initiate a return, please contact our customer service team at support@8849tech.com. Please include your order number and reason for the return.
Once your return is approved, we will provide you with instructions on how to send your item back to us.

Refunds
1. Inspection and Approval

Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment.
2. Processing Time

Refunds will be processed within a certain number of days, depending on your card issuer’s policies.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at support@8849tech.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@8849tech.com.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you have any questions about our return and refund policy, please contact us at support@8849tech.com.

Thank you for shopping with 8849. We value your business and are committed to your satisfaction.

Best regards,
The 8849 Team