Refund & Return Policy
At 8849, we strive to provide the best products and customer service. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Guarantee
You can return your product for any reason within 30 days from the date of purchase:
- The product must be returned with all accessories.
- The item must be in its original packaging.
- The item must be free from any signs of use.
Return and Refund Policy
1. Customer-Initiated Returns (No Product Issues)
- If the product has no issues and the customer wants to return it for personal reasons, the customer is responsible for the return shipping costs.
- The product must be returned in its original condition, including all accessories and packaging.
2. Manufacturer-Initiated Returns (Product Issues)
- If the product has issues, the customer must return it to the designated warehouse within 30 days.
- 8849 will cover the return shipping costs if the return is due to our mistake (e.g., damaged or incorrect item received).
3. Returns After 30 Days (Under Warranty)
- If the product is damaged (not caused by human actions) after 30 days but within the warranty period, the customer must cover the cost of shipping the product back to the manufacturer.
- 8849 will cover the cost of shipping the repaired or replacement product back to the customer.
Return Process
1. How to Initiate a Return
To initiate a return, please contact our customer service team at support@8849tech.com. Please include:
- Order number
- Reason for the return
- Clear photos or videos (if applicable)
Once your return is approved, we will provide you with instructions on how to send your item back to us.
2. How to Return the Item
- The product must be returned in its original packaging, including all accessories and components.
- Pack the product securely to avoid damage during shipping.
- Ship to one of our designated return addresses (see below).
Return Addresses
For North America:
Recipient: Bruce Chen
Street: 15791 Terminal Court
Postal Code: 91708
City: Chino
Country: USA
Phone: 909-848-8845
For Europe:
Recipient: LU LOG -B30
Street: 53 Rue Bourdignon
Postal Code: 94100
City: Saint Maur des Fossés
Country: France
Phone: +33 651656666
Order Cancellation Policy
- Customers can cancel an order before it has been shipped.
- 8849 processes orders within 1-3 business days.
- If the cancellation request is made before shipping, and it is within the allowed cancellation period on the website, the order can be canceled.
- If the order has already been shipped but not yet received, the customer can refuse the package upon delivery, and it will be returned to us.
Refunds
1. Inspection and Approval
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If the return is approved, we will initiate a refund to your original method of payment.
2. Processing Time
- Refunds will be processed within a certain number of days, depending on your card issuer’s policies.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company (it may take some time before the refund is officially posted).
- Contact your bank, as processing times can vary.
If you’ve done all of this and still have not received your refund, please contact us at support@8849tech.com.
Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange it for the same item, contact us at support@8849tech.com.
- Depending on your location, the time it takes to receive the exchanged product may vary.
Shipping Costs for Returns
- If the return is caused by the consumer, the consumer should be responsible for the return shipping fee.
- The specific fee depends on the shipping company chosen by the customer.
- If the return is due to our mistake (damaged or incorrect item received), 8849 will cover the return shipping costs.
If you have any questions about our return and refund policy, please contact us at support@8849tech.com.
Thank you for shopping with 8849. We value your business and are committed to your satisfaction.
Best regards,
The 8849 Team
